Terms & Conditions

These Terms & Conditions cover buying and paying for an mbiz.online subscription: plans, the free trial, prices, payment, renewal, cancellation and refunds. How you may use the platform is covered by our Terms of Service, and how we handle data by our Privacy Policy. All three apply together.

We offer three plans. The features in each are listed on our pricing page at the time you subscribe.

• Booking – booking page, calendar, UPI payment links, WhatsApp buttons and review emails.
• Booking + Website – everything in Booking, plus a landing page on your mbiz.online subdomain.
• Pro – everything in Booking + Website, plus a custom domain.

You can move to a higher plan at any time. Moving to a lower plan takes effect from your next billing period.

• New businesses get a 14-day free trial with all Pro features. No payment details are needed to start.
• The trial does not turn into a paid plan by itself. Nothing is charged unless you choose to pay.
• When the trial ends without a paid plan, your public pages show “Bookings paused”. Your dashboard and data stay available, so you can subscribe and carry on where you left off.
• One free trial per business. We may refuse a trial where we see repeated sign-ups for the same business.

• Prices are in Indian Rupees (₹) and shown on our pricing page. Paid plans run for 1, 3, 6 or 12 months.
• Whether GST is included or added on top is stated next to the price on the pricing page and on your payment request. Where GST applies, we issue a tax invoice on request.
• We may change prices for new subscriptions at any time. A price change for an existing customer applies only from their next renewal, and we will tell you by email at least 15 days before.
• Founding price. The first businesses to take a yearly plan during the founding offer keep that price for as long as they renew without a gap of more than 15 days after expiry. If the gap is longer, the regular price applies on return. The founding offer ends when its limit is reached or on its closing date, whichever comes first.

• Subscriptions are currently paid by UPI or QR code to mbiz.online’s account, shown in your dashboard. Put your Business ID in the payment note so we can match your payment.
• After paying, submit the UPI reference (UTR) in your dashboard. We check it against our bank statement and activate or extend your plan, normally within one working day.
• Your plan starts from the day it is activated, or from the end of your current paid period if you renew early, so you never lose days you have paid for.
• If we cannot match a payment, we will contact you. Payments without a valid reference may take longer to verify.
• We may later offer card, net banking or auto-renewing payments through a licensed payment gateway. Those payments will also be subject to the gateway’s own terms.

• Manual UPI subscriptions do not renew automatically. We send reminder emails before your plan ends.
• After a paid plan ends you get a 5-day grace period during which your pages keep working. If you have not renewed by then, your public pages show “Bookings paused” until you do.
• Your data is kept while your account exists, even when pages are paused. See the Privacy Policy for how long we keep data after you close your account.

• You can stop using mbiz.online at any time. Because subscriptions do not auto-renew, simply not renewing ends it.
• Your plan stays active until the end of the period you paid for.
• To close your account and delete your data, email therajavee@gmail.com from your account email.

Because you can try every feature free for 14 days before paying, subscription fees are generally non-refundable. We will refund in full when:

• you paid twice for the same period, or paid more than the amount due (the extra is refunded);
• we could not activate your plan within 7 days of a verified payment; or
• you ask within 7 days of your first-ever paid activation and have not used the service for bookings in that time.

We may also refund part of a fee, at our discretion, if a serious fault on our side stopped your pages working for a long time. To ask for a refund, email therajavee@gmail.com with your Business ID and payment reference. Approved refunds are sent to the UPI ID or bank account the payment came from within 7 working days.

Money your customers pay you for appointments goes straight to your own UPI account; mbiz.online never receives it and cannot refund it. Refunds to your customers are governed by your own cancellation policy.

• We offer an optional one-time setup service, where we build your landing page and set up your services for you. Its price and what it includes are confirmed with you before you pay.
• Work starts once you have paid and sent us the details and photos we ask for.
• The setup fee is refundable in full if we have not started work. Once work has started it is not refundable, but we will make reasonable changes until you are happy with the result.

We may pause your public pages if a payment is reversed or turns out to be invalid, or suspend your account for a breach of the Terms of Service. If we end your account for reasons that are not your fault, we refund the unused part of your paid period.

We may update these terms as the service changes. We will show the new “last updated” date above and, for changes that affect what you pay, email you at least 15 days before they apply to you.

Questions about billing or refunds: therajavee@gmail.com. mbiz.online is based in Chennai, Tamil Nadu, India.